Delivery Policy
Shipping policy
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
UK
2 to 5 business days
EU
5 to 10 business days
US
10 to 15 business days
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Very Puzzled is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at jambo@verypuzzled.com with your name and order number, and we will look into it for you.
If you have any further questions, please don't hesitate to contact us at jambo@verypuzzled.com.